Terms and Conditions

1. Description of Services

Local Leverage AI (“we,” “us,” or “our”) provides a software-as-a-service (SaaS) platform that leverages artificial intelligence to help local businesses manage customer communications, automate lead follow-up, and schedule appointments. The Services are designed to streamline customer interactions and improve operational efficiency.

2. Eligibility and User Accounts

To use our Services, you must be at least 18 years old and have the legal authority to enter into these Terms. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.

You are responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. SMS Messaging and User Consent

Our Services include the ability to send and receive text (SMS) messages for purposes such as appointment reminders, lead management, and customer service communications.

• Consent to Receive Messages: By using the Services, you and any end-users you contact agree to receive SMS messages. You represent and warrant that you have obtained all necessary rights and consents from your end-users to send them text messages via our platform, in compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA).
• Opt-in Verification: You are solely responsible for documenting and verifying the opt-in consent of your end-users. This includes consent obtained via website forms, keyword text-ins, written forms, or other compliant methods.
• Required Disclosures: All messages sent through our platform must comply with carrier requirements. This includes providing clear opt-out instructions (e.g., “Reply STOP to cancel”) and help information (e.g., “Reply HELP for help”) in initial messages and as required by law. You acknowledge that “Message and data rates may apply.”
• Prohibited Content: You agree not to use the Services to send any messages that are illegal, harassing, defamatory, or otherwise objectionable. You will not send any content related to Sex, Hate, Alcohol, Firearms, or Tobacco (SHAFT).

4. Acceptable Use Policy

You agree not to use the Services for any unlawful purpose or in any way that could harm our platform, our reputation, or our users. Prohibited activities include, but are not limited to:

• Violating any applicable laws or regulations.
• Infringing on the intellectual property rights of others.
• Distributing spam, malware, or other malicious code.
• Attempting to gain unauthorized access to our systems or user accounts.
• Using the Services to transmit sensitive Personal Identifiable Information (PII) in a non-secure manner.

5. Intellectual Property

All content, trademarks, and software associated with the Services are the exclusive property of Local Leverage AI and its licensors. We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes, subject to these Terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software.

6. Privacy

Our collection and use of personal information in connection with your access to and use of the Services is described in our Privacy Policy. By using our Services, you agree to the terms of our Privacy Policy.

7. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LOCAL LEVERAGE AI DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOCAL LEVERAGE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

9. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by binding arbitration in [Your City, Your State], rather than in court. You agree that you and Local Leverage AI are each waiving the right to a trial by jury or to participate in a class action.

10. Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes, we will post the revised Terms on our website and update the “Last Updated” date. Your continued use of the Services after the changes have been posted will constitute your acceptance of such changes.